FAQ

/FAQ
FAQ 2017-11-20T12:49:24+00:00

(1)  FREQUENTLY  ASKED  QUESTIONS

How much postage will I pay?

None – if you choose Collect at the checkout.   UK, Europe and International orders are sent by Royal Mail Standard Delivery.

To request a faster, more secure method, click on our email address below to arrange.
info@mithertongue.scot

How do I pay for my order?

When finished shopping, clear instructions will guide you through the process to pay via Credit / Debit Card or PayPal.   PLEASE  NOTE  Non PayPal account holders can also use this facility as a guest.   Accepted cards are as follows:

MasterCard / Eurocard
Visa / Delta / Electron
Discover
American Express
Maestro

How long before my order is despatched?

SAME  OR  NEXT  DAY
“Off-the-shelf” / manufactured ranges such as aprons, books, book sculptures, printed cards, clocks, coasters, cushion covers, handbags, Wedding Wishes horseshoes, jewellery, bottle dressers, mugs, mouse mats, tartan ribbon (if in stock), peg bags, purses, scarves, Scottish Gift Selection, tea towels, toilet bags, umbrellas, wallets, whisky barrel giftware, whisky collectables, Wirds Fae The Wids.

1 WEEK (approx)
Tartan ribbon (if we need to order).

2 WEEKS (approx)
Made-to-order items such as tartan napkin rings, bespoke horseshoes and book sculptures, personalised clocks etc, although much will depend on quantity / requirements.

3 – 4 WEEKS (approx)
Personalised items such as wedding and celebration stationery, as time requires to be allowed for construction / consideration of wording etc.

NOT  SOON  ENOUGH?
Drop us an email and we’ll see what we can do!
info@mithertongue.scot

Can my order be despatched to a different address?

Yes.   Simply complete the Shipping Address form within the ordering process.

Can items on the same order be despatched to different addresses?

Sorry, no – only to one address.   The solution is to place separate orders.

 

(2) GENERAL  INFORMATION

WEDDING  &  CELEBRATION  STATIONERY

Day Invitations (1 per household)

For guests attending the ceremony, meal and evening reception.   Generally sent six to eight weeks before the wedding.   Response Slips, Maps / Directions and Wedding Lists can be included.

Evening Invitations (1 per household)

For guests attending the evening reception only.   Generally sent six to eight weeks before the wedding.   Response Slips, Maps / Directions and Wedding Lists can be included.

Wording

Wording can be in Scots or English, formal or informal.   However, it should be noted that, while happy to provide customers’ own wording, adjustments may require to be made in connection with Scots idiom and spelling in particular, to conform to the authentic traditions of the language as set out by Scottish Language Dictionaries Limited, Edinburgh and with regard to which we are privileged to have the guidance and expertise of The Scots Language Centre, Perth.

We also reserve the right not to provide a mixture of Scots and English which, in our view, would compromise the integrity of Scots as an officially-recognised minority language in its own right.

View procedure and suggested wording formats here

Response Slips

A more affordable (paper) alternative to Response Cards, enclosed with Day and Evening Invitations encouraging guests to respond by a date set by you.   Guests’ transport and dietary requirements can be included, if desired.

Information Slips

Detailing, for example, directions to venue for out-of-town guests and any other relevant information.   Size and price based on requirements.

Orders of Service

One per guest or per couple with additional copies for choir, clergy etc, handed by ushers to guests on their arrival for the ceremony.

Prices are based on 2 hymns.   Additional hymns / text at extra cost – price provided once requirements are known.   As some hymns have more than one version, exact wordings are required with order.   If preferred, and to avoid ordering more than necessary, it may be more cost-effective to place a second order, once guests’ responses have been received.

Economy  Orders of Service (Non-personalised)

As Orders of Service but without covers / with hymns only.

Events Of The Day

An optional extra, placed within Orders of Service, listing the day’s events with approximate times.

Tartan Photo Requests

These small cards are distributed to guests with Orders of Service inviting them to join the couple after the ceremony for a “tartan only” group photograph.

Place Cards

Required if there’s a table plan.   One per guest, or per couple.

Menus

Details with order, please.

Thank You Notepaper

A more cost-effective alternative to Thank You Cards.   To complement stationery.

Inserts

Depending on the design, insert paper colours either match exactly or have been carefully selected to complement the outer cover.

Matching / Co-ordinating / Contrasting Internal Text Colours

Many companies offer only basic internal text colours, with perhaps a few others at additional cost.   Ours either match the outer cover or complement other aspects of the stationery.   Other colours may be available at our discretion but not if, in our view, they compromise the overall effect of the design.

Envelopes

Envelopes are included in the prices.

Hand-crafted Ranges – No Discount

Please note that there may be slight variations between the hand-crafted designs – part of the appeal of a hand-crafted product.

Quantities

Minimum order 20.   While many stationery companies specify quantities in multiples of 10, we provide exact requirements, but recommend that great care be taken when calculating, allowing several extra to cover errors, keepsakes, forgotten(!) guests etc.

Quantity Discounts

Please note that quantity discounts do not apply to hand-crafted ranges.   Reductions on discounted ranges are as follows:

Up to 20 – no discount
21 to 40 – 10%
41 to 60 – 15%
Over 60 – 20%

Products – Availability

Although very rarely a problem, it is important to stress that we are unable to accept responsibility for items discontinued by our suppliers, in which case we will do our utmost to provide suitable alternatives.   Similarly, and particularly in relation to special orders, timescales quoted by us to you are based on timescales quoted to us by suppliers, and while we guarantee to meet all requirements within our control, we can accept no responsibility for supplier delays.   Early contact therefore strongly recommended!

Ordering

Select the items you require and our straightforward system will guide you smoothly through the process, quantity discounts being calculated / deducted automatically at the checkout.

Wording Proofs

Please be aware that approval of proofs is required prior to printing.   Please ensure that these are correct in every respect prior to approval, as any errors discovered following delivery will be remedied at the customer’s expense.

Timescale / Despatch / Collection

Timescale varies, depending on quantity and complexity of products required and current workload.   For example, a large order of personalised, hand-crafted items will take longer than off-the-shelf products.   As a very rough guide, despatch is generally approx 2 -3 weeks for the former and 4 – 6 weeks for the latter.   It is very helpful if the customer can provide two dates for delivery / collection, a preferred and and acceptable date (say a week later).

Small “Top-up” Orders

For customers who have under-estimated requirements, additional “top up” orders will be treated as separate.   In other words, a higher percentage of quantity discount for the total of both will not be deducted from the second.

In such circumstances, it should also be noted that if such items are out of stock and a special order requires to be placed with supplier(s), additional charges (eg postage & packing) are likely to apply.

In Conclusion

Should you have any queries not covered above, please feel free to email us at info@mithertongue.scot